Privacy policy

Last updated: May 12, 2026

RISE Performance Recovery operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. RISE Performance Recovery is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any part of our website or Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify you.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, billing address, shipping address, phone number, and email address.
Payment and transaction information, including payment confirmation, transaction details, form of payment, and other payment-related information.
Account information, including your username, password, preferences, and settings if you create an account.
Order and shopping activity, including products you view, add to your cart, purchase, return, exchange, or cancel.
Communications with us, including information you provide when contacting customer support.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about how you interact with, browse, or use our website and Services.
Marketing preferences, including email and SMS/text message opt-ins, opt-outs, and communication preferences.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you visit our website, place an order, create an account, sign up for marketing, contact us, or otherwise provide personal information.
Automatically through the Services, including through your device, browser, cookies, pixels, analytics tools, and similar technologies.
From service providers, including Shopify, payment processors, fulfillment providers, shipping partners, customer support tools, analytics providers, and marketing platforms.
From business partners or other third parties, where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide the Services, including to process payments, fulfill orders, arrange shipping, send order updates, process returns or exchanges, create and manage accounts, remember your preferences, provide customer support, and improve your shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including to send email, SMS/text message, or other marketing communications, show online advertisements, send abandoned cart reminders, and measure the effectiveness of our marketing campaigns.

If you opt in to receive SMS/text messages from us, we may use your phone number to send marketing messages, cart reminders, order updates, and other transactional or promotional communications. Message and data rates may apply. You may opt out of SMS marketing at any time by replying STOP or following the unsubscribe instructions provided in our messages.

We may use third-party marketing and communication providers, such as Klaviyo, to help send email and SMS communications, manage marketing preferences, and measure campaign performance.

Security and Fraud Prevention

We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

Communicating With You

We use personal information to respond to customer support inquiries, provide order updates, answer questions, maintain our business relationship with you, and provide effective service.

Legal Reasons

We may use personal information to comply with applicable law, respond to legal process, investigate or participate in legal proceedings, enforce our terms or policies, and protect our rights, users, customers, and business.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes, subject to this Privacy Policy. These circumstances may include:

With Shopify, vendors, service providers, and other third parties who perform services on our behalf, such as payment processing, IT management, data analytics, customer support, marketing, fulfillment, shipping, and cloud storage.
With business and marketing partners to provide advertising, marketing, analytics, or promotional services.
With third parties when you direct, request, or consent to our disclosure of information, such as when needed to ship products or use third-party integrations.
With affiliates or within our corporate group, if applicable.
In connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy.
To comply with legal obligations, respond to lawful requests, enforce applicable terms and policies, or protect the rights, safety, and property of RISE Performance Recovery, our customers, or others.

Depending on where you reside, you may have a right to direct us not to share information about you for targeted advertising or marketing based on your activity across different websites or services.

Relationship With Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located outside your country of residence in order to provide and improve the Services.

In addition, Shopify may process certain personal information obtained from your interactions with our store, other merchants, and Shopify to help protect, grow, and improve its services and related features. In those circumstances, Shopify may be responsible for the processing of your personal information, including responding to certain requests to exercise your privacy rights.

To learn more about how Shopify uses personal information and any rights you may have, you can visit Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com/en

Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand how visitors use the website, improve the Services, personalize your experience, and support advertising and marketing.

You may be able to control or disable certain cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy policies and terms. We are not responsible for the privacy, security, accuracy, or content of third-party websites.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the contact information below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms may be defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures to protect personal information. However, no security system is perfect or impenetrable, and we cannot guarantee perfect security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain personal information depends on factors such as whether we need the information to provide the Services, maintain your account, fulfill orders, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, or maintain business records.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to legal exceptions.

Right to Access / Know: You may have the right to request access to personal information we hold about you.
Right to Delete: You may have the right to request that we delete personal information we maintain about you.
Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have the right to receive a copy of personal information we hold about you and request that we transfer it to another party, where applicable.
Right to Opt Out of Sale, Sharing, or Targeted Advertising: Depending on where you reside, you may have the right to opt out of the sale or sharing of personal information or targeted advertising.
Managing Communication Preferences: You may opt out of promotional emails by using the unsubscribe link in our emails. You may opt out of SMS marketing by replying STOP or following the opt-out instructions in our messages.

If you opt out of promotional communications, we may still send non-promotional messages, such as order confirmations, shipping updates, account-related messages, or other transactional communications.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat this as a request to opt out for the device and browser you use to visit the website where required by applicable law. Other than Global Privacy Control, we do not recognize other “Do Not Track” signals.

To exercise any applicable privacy rights or submit a request regarding your personal information, please contact us at:

support@riseperformancerecovery.us

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing your request, as permitted or required by law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting a request from an agent, we may require proof that you authorized the agent to act on your behalf and may require you to verify your identity directly with us.

Complaints

If you have complaints about how we process personal information, please contact us using the information below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country where you live. If we transfer personal information out of the European Economic Area, the United Kingdom, or other jurisdictions with transfer requirements, we will rely on recognized transfer mechanisms where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page, update the “Last updated” date, and provide notice where required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please email us at: